Financial Aid FAQ

Basic Campus Safety

Yes, guests are allowed to visit campus but must check in at Fozard Hall or Kennedy Hall upon arrival. If an individual has not been fully vaccinated against COVID-19, use of a mask is strongly recommended.

At this time, students and staff are not required to go through daily COVID-19 screenings. Campus guests will be asked to check in at stations located in Fozard Hall or Kennedy Hall.

If you feel sick, please stay home and contact Human Resources (employees) or Student Life (students).

Per Oklahoma Senate Bill 658, MACU cannot mandate COVID-19 vaccinations for students. However, it is strongly recommended that you receive the COVID-19 vaccination to protect yourself and others.

MACU does not have a mask mandate at this time, but you are free to wear a mask if you feel more comfortable doing so.

MACU is committed to the health and safety of our community! Common areas, such as restrooms and the Student Center, are cleaned regularly throughout the day. Hand sanitizer stations have also been installed throughout the campus.

Every CAS (traditional) student that suspects they are ill or have been diagnosed with COVID-19 should immediately contact MACU DPS by calling or texting (405) 694-5242. The University has an action plan in place for quarantine/isolation and to take care of any student’s needs. 

CAGS (adult) students should contact the CAGS Solution Center at 1-877-569-3198.

The health and safety of our students and community is very important to MACU! If you are high-risk for COVID-19 or live with someone who is high-risk for COVID-19, you can request accommodations through the Accommodations Office (405-692-3259 or [email protected]) and the Accommodations Request Form. Accommodations may vary based on the needs of each student and family. Accommodations may include permission to attend class virtually, limited number of roommates, and various others based on the needs of each student and family.

Faculty and staff in need of accommodations should contact the Human Resources Office (405-692-3196 or [email protected]).


Yes, we are happy to welcome back fans to our sporting events at full capacity. Visit for a full sports schedule.

Residence Life

If your roommate has been diagnosed with COVID-19, you will work with DPS or Student Life to determine if a COVID-19 test is needed. If you are exhibiting any COVID-19 symptoms, you will quarantine until you have a negative COVID-19 test and/or are cleared by a medical professional. MACU will follow CDC recommendations regarding quarantine for vaccinated students and non-vaccinated students.

All resident students will sign up for Move-in Appointment. The link to sign up will be in a confirmation email after the student has filled out the housing form. You may also email [email protected] to obtain housing information. The sign up time allows for a more controlled move in process. There will only be a certain amount of students moving in per time slot to allow for more social distancing during the move-in.

Up to four (4) guests will be allowed to help the student during the move-in process.

We ask that if anyone is experiencing any COVID-19 like symptoms that they not come to campus. They can notify Student Life by texting/calling (405) 458-0922 and new move-in time will be arranged with them. .

Pioneer Food Services will provide full service options for meal choices in Cafe 1412. The self-serve stations will be reopened. There will be an option through the Pioneer Food Service app to pre-order a to-go meal and a specific area will be provided to pick up the pre-ordered meals. The dining room will operate at 100% of its capacity.

General Student Questions

Tutoring is available to all MACU students through the Student Success Center.

CAS (traditional) students can choose to complete tutoring sessions at the MACU campus or by meeting with a MACU tutor online. Tutoring appointments can be scheduled through the Student Success Center.

CAGS (adult) students are encouraged to utilize our online tutoring services through Upswing.

All students are encouraged to utilize our Online Writing Center that allows students to submit papers for review by one of our Online Writing Consultants.

Absolutely! This is a stressful time for all of us, and we want to help our students as they seek to deal with that stress. CAS (traditional) students have access to MACU’s Counseling Center, and appointments can be scheduled through the Student Portal. Additionally, there are various events throughout the semester designed to help students relieve stress.

Yes! The Library has computers available, as well as printers, to assist any student. Computers are also available in the Student Center for student use.

The MACU Campus Store is open and ready to serve the MACU community with MACU merchandise, snacks, and beverages. The MACU Campus Store is located directly inside the Main West Entrance of Fozard Hall is open during the following hours:

Monday-Thursday 9:00am-6:30pm
Friday 9:00am-1:00pm

MACU merchandise can also be purchased on the Campus Store website (

Students can purchase textbooks through MACU’s partnership with Barnes and Noble College or through their preferred vendor. For information on our partnership with Barnes and Noble College, contact the Solution Center at 1-877-569-3198.

Chapel services will continue in full for the Spring 2022 semester. Masks are no longer required in Chapel.

Financial Aid FAQ

MACU has teamed up with Solutions at ECMC to answer all of your student loan repayment questions. Solutions is a service of the non-profit organization ECMC and is dedicated to helping students manage educational loans. Their resources are available to you free of charge. To contact a Solutions Student Loan Repayment Advisor, visit or call 1-877-331-3262.

Completing your FAFSA is the first step in the financial aid process. It will take seven days to process your form and send you a Student Aid Report (SAR) once all required signatures are received. Your SAR will summarize the data you report on your application. Check this information carefully to make sure it is accurate. Keep a copy of your SAR and note your Data Release Number (DRN) in the bottom left hand corner of the first page; you will need your DRN if you decide to apply to additional schools. If your FAFSA information is complete, an Expected Family Contribution (EFC) will be printed in the upper-right hand corner. Your EFC will be based on the financial information you provide on the FAFSA, and your school will use it to award your financial aid.

For additional help filling out the FAFSA, you can go to Completing the FAFSA on the FAFSA Web Site.

Complete the FAFSA Web Application

Students who have reached their aggregate loan limit can apply for student loans from an outside source, such as private school loans.

A Federal Student Aid ID serves as your identifier to let you access your personal information in various U.S. Department of Education systems. A FSA ID is required to complete a FAFSA. 


Payment periods are similar to semesters.

  • Undergraduate students: The payment period for undergraduate students is 12 credit hours and 20 weeks of instruction. Undergraduate students must pass the first 6 hours and begin attendance in 9 hours (third class in payment period) to be eligible for the second disbursement in the payment period. Undergraduate students are charged with 6 hours at a time:
  • Graduate students: The payment period for graduate students is 9 credit hours and 18 weeks of instruction. Graduate students must pass the first 6 hours and begin attendance in 9 hours (third class in payment period) to be eligible for the second disbursement in the payment period. Graduate students are charged for 6 hours and then for 3 hours (total of 9 hours for each payment period). 
    • Note: Graduate students also receive two equal disbursements per payment period. This means that the refund (if any) created by the second loan disbursement of your payment period will generally be larger than the first.

You can reach the MACU Financial Aid Office at 405-692-3204.

Subsidized loans do not accrue interest while a student is enrolled at least half-time in a degree-seeking program. Upon dropping below half-time enrollment, interest will begin to accrue. On the other hand, an unsubsidized loan begins accruing interest immediately regardless of a student’s enrollment status.

Once financial aid has been disbursed, the Bursar has three business days to post funds to your student account. If eligible for an overage/refund check, the Bursar has another 14 business days to issue said check. To receive your excess financial aid, you can elect to have it deposited into a checking or savings account (Direct Deposit) or receive a mailed check from the Bursar.

If you would like to setup your direct deposit, please click on the following link: MACU Direct Deposit 

All CAGS (College of Adult and Graduate Studies) students will receive their first disbursement of financial aid approximately 4-6 weeks after the start date of their first course and two weeks of participation has been posted by the instructor. All students receive 2 equal disbursements per payment period.

Because eligibility for student aid does not carry over from one academic year to the next, students need to fill out the free application for Federal Student Aid (FAFSA) for each award year in which you are or plan to be a student. 

The Department of Education requires schools that disburse Title IV funding (financial aid) to verify a certain percentage of submitted FAFSA applications. This should not in any way be contrued as suspicion or doubt on MACU’s part or that of the Department of Education. The FAFSA can be a difficult form and mistakes are very common. This is our way of making sure everything is as accurate as possible. 

Housing FAQ

Southwest Hall is for female students, McCutcheon Hall is for our male students, and Harrington Hall is co-ed by room assignment.

Yes, only on-campus students have key-card access to the buildings. Each floor also is access controlled.

Absolutely! You will need to contact the Office of Residential Housing at (405) 692-3213 or [email protected] to change your roommate request. In order for your request to be honored, your anticipated roommate will need to make the request as well.

Yes, you will need to indicate that preference on your Housing Form. In order for your request to be honored, your anticipated roommate will need to make the request as well. You may also indicate your preference in suitemates (who you will share a bathroom with).

Absolutely! While we do believe new students will have a more enjoyable experience rooming with other new students, we realize that there are often times outside circumstances that make it much more appealing to live with an upperclassmen student. In order to be placed with an incoming student, just indicate so on the Housing Form. To be considered, the current student will need to make the same request.

All new students will need to fill out the New Student Housing Form. Housing requests are honored in the order in which they are received (and the student is enrolled).

New students are housed based on the date of submission of their Housing Form as well as payment of the housing deposit (and must be enrolled in classes). In other words, early bird gets the worm! When two students are paired together as roommates, we will use the earliest submission date of the two.

Students may use tacks, push pins, command strips, and command hooks to hang decorations on their walls. 

Don’t worry! We’ve got it all under control. We will use the questions on your Housing Form to give you the best match possible! For this reason, it’s very important to be honest on the form.

If you need special housing accommodations, please contact our Dean of Student Success, Morgan Thompson at (405) 692-3259 or [email protected].

A student who wants to commute next year AND qualifies based on one of the exemptions below, please have the student fill out the Housing Exemption Form.

Residency Requirement Exemptions:

  • The student is married
  • The student is under 17 years old
  • The student is at least 22 years old
  • The student is enrolled in less than 9 credit hours
  • The student will be a graduating senior in the current academic year

The following items are allowed: ONE additional mini fridge is permitted, Air Fryer, Crockpot, Coffee pot, Toaster, Rice cooker, Fish in a tank smaller than 10 gallons.

The following items are NOT allowed: Candles, Hot plate/Electric burner, Griddle (or anything with an open heat source),  Toaster Oven, Space Heaters

Please see the Financial Aid page for up-to-date information and scholarship opportunities.

There are two options for McCutcheon and Southwest. Premium Suites are two double-occupancy rooms connected by a bathroom. Our Grand Suites have a similar layout but also include a common living area which connects both rooms. Harrrington Hall includes 4-bedroom units where each student is assigned a private bedroom and the unit shares the bathroom.

We’ll wait until July to begin this process in order to let as many Housing Forms to pool as possible. We do this so that there are an optimum number of students and we can find a great match for. You will be notified by email of your housing assignment.

Our residential campus housing is designed for full-time CAS students between the ages of 17 and 26. If seeking an exception to this policy, please complete the Special Housing Circumstances Form (available by emailing [email protected]). 

Transcript FAQs

You have two options: you can order online through Parchment to obtain either a printed or electronic transcript, or you can come into our office at 3500 SW 119th Street, 2nd Floor, Room 248, Oklahoma City, OK 73170, Monday through Friday 8:00 a.m. to 5:00 p.m. with a photo ID to obtain a printed transcript.  

See the Electronic PDF and Printed Transcripts section above for more information. Keep in mind that if you have a hold on your transcript, we may not be able to release your transcript even if you come in person. Feel free to contact us via phone at 405-692-3294 or via email at [email protected] to determine whether your hold will impact our ability to release your transcript

If transfer work has been loaded to your transcript, you will be able to view it at the top of your unofficial transcript. You will see the coursework loaded by term, with the institution and the course listed for each individual term.

Parchment will email you at the email address you provided when your order has been received and when it has been processed. You may have to check your junk email folder to find the emails.

You can access your unofficial transcript by logging in to your MACU Portal ( account, clicking the Student Services tab, clicking the “Degree Progress” link on the left side of the page, then “View Unofficial Transcript”, and then scrolling to the bottom of the page for a “Printer Friendly Version of Jenzabar University Unofficial Transcript”.

Keep in mind that only current students can access unofficial transcripts; former students whose One accounts are no longer active must obtain unofficial transcripts by sending a signed request to the Office of the Registrar.

Electronic (PDF) transcripts are sent the same day they are ordered unless there are holds or record-matching delays. Record matching delays are usually handled within 2-3 business days.  

An official transcript costs $10.

Congratulations on this wonderful achievement! Colleges must work to clear students and verify that they met degree requirements before degrees can be awarded. As soon as the college provides a list of cleared students to our office, we begin working to award those degrees on the students’ transcripts.  

Generally, you can expect to see your degree on your transcript within 5-6 weeks following your graduation. Before ordering an official transcript, double-check your unofficial transcript to be sure it says “degree awarded” and shows your degree award date. Once you see that, your degree will also be reflected on your official transcript.

Please refer to the Finances page on the MACU portal ( and contact the Bursar’s Office at 405-641-6294.

We begin rolling GPAs within a week after final grades are due. You will be able to check your GPA on your unofficial transcript.

Generally, your grades will be posted eight (8) days after your course has ended. Please refer to your unofficial transcript to view your grades.

If your grade for a course still isn’t showing, you can reach out to your instructor to confirm whether they have posted grades.  

Professional Judgements

The Student Financial Aid Office is authorized to use professional judgment, on a case-by-case basis for students with “special circumstances” that affect a family’s ability to pay for a college education that is not reflected in the information provided on the Free Application for Federal Student Aid (FAFSA).

The FAFSA is designed to determine a family’s ability to pay for higher education by calculating the Expected Family Contribution (EFC) amount. The EFC is a measure of how much the student and his or her family can be expected to contribute to the cost of the student’s education for the year. The information provided on the FAFSA is used to calculate the EFC.

Professional judgment is used to take into consideration factors which have not been reflected on the FAFSA. The professional judgment may either increase or decrease data elements used to calculate a student’s EFC. Expenses may also be added to a student’s budgeted cost of attendance depending on the situation.

Professional judgment cannot be exercised for the following:

  • to circumvent the law or regulations
  • to waive general student eligibility requirements
  • to change a student’s status from independent to dependent
  • to adjust the EFC directly
  • to alter the need analysis formula or change table values
  • to create a new category in the cost of attendance

If you have questions about how to apply for a professional judgment, contact the Student Financial Aid Office at (405) 692-3204.

Dependency Overrides

The Student Financial Aid Office may do dependency overrides on a case-by-case basis for students with unusual circumstances, provided the student can supply documentation supporting the override request.

Please note that none of the conditions listed below, singly or in combination, qualify as unusual circumstances meriting a dependency override:

  1. Parents refuse to contribute to the student’s education.
  2. Parents are unwilling to provide information on the FAFSA or for verification.
  3. Parents do not claim the student as a dependent for income tax purposes.
  4. Student demonstrates total self-sufficiency.

Unusual circumstances do include (and may cause any of the above conditions) abandonment by parents, an abusive family environment that threatens the student’s health or safety, or the student being unable to locate his parents. In such cases a dependency override might be warranted.

Documentation is critical to the dependency override process. The documentation must support, and include the reason for, the decision and should in almost all cases originate from a third party with knowledge of the unusual circumstances of the student.

A third party that knows the student’s situation—such as a teacher, counselor, medical authority, member of the clergy, prison administrator, government agency, or court—should establish the unusual circumstances. Evidence can be a signed letter or an official document, such as a court order.

Notice to Borrowers

For Students and Parents of students who enter into a Title IV, HEA Student loan: The institution will submit all loan information to the National Student Loan Data System (NSLDS).

All Title IV, HEA Student loan information will be accessible by authorized agencies, lenders, and institutions.

For More Financial Aid Info

For more information concerning financial aid, contact the office of Student Financial Services at:

(405) 692-3204

[email protected]